It is highly unlikely that a business owner (decision maker or similar) will realize the changes unless one has one of these people in the employment.
However, the project leadership role typically requires significant experience and skills which are not usually found within a company or individuals focused on day-to-day operations.
Due to this requirement within more significant business change projects/programs, outside expertise is often sought from firms which can bring this specific skill set to the company.
3rd Alternative and many of it's staff has been providing Project Management Services for all of it's clients since the late 1980's.
Not only will you have the highly qualified expertise at your disposal, but you will also have the combined wisdom and experience that we have earned through over 25 years of experience in knowing how all these other businesses and municipalities have done it.
The most successful business projects are always those that are driven by those who have the authority, vision and influence to drive the required changes in a business.